Our Quality Policy

As Op. Dr. Halil İbrahim Öçalan our quality policy is to continuously improve healthcare services we provide in orthopedics and traumatology, maintain patient safety at the highest level and offer treatment service to every patient with highest standards.

Quality Principles

Patient Safety: By prioritizing patient safety in all treatment processes, we comply with risk management and infection control protocols. Our operating theaters are subject to international sterilization standards.
Evidence-Based Treatment: We apply treatment methods based on current scientific data and clinical research. With multidisciplinary approach we create personalized treatment plans for every patient.
Continuous Improvement: We regularly evaluate our service quality, analyze patient feedback and identify improvement opportunities to implement them. Quality management system is compliant with ISO 9001 standards.
Patient Satisfaction: We continuously monitor patient satisfaction, carefully examine complaints and suggestions. With fast feedback mechanisms we quickly resolve issues.
Educations and Development: Through continuous education programs and professional development activities we keep our team's knowledge updated. We closely follow new technologies and treatment methods and implement them.
Ethical Values: By adhering to medical ethical principles we adopt honest and transparent healthcare approach. We respect patient rights and protect privacy.

Quality Management System

In quality management system ISO 9001:2015 standards are taken as basis. With this system:

Processes are standardized and monitored
Risk analysis is conducted for early detection of complications
Staff training and qualifications are regularly evaluated
Equipment maintenance is performed periodically

Process Improvement Activities

As part of our quality policy we conduct continuous improvement activities:

Annual quality audits and internal inspections are conducted
Patient satisfaction surveys are done regularly
Clinical audits (doctor by doctor evaluation) are organized
Mortality morbidity meetings analyze complications
New technology and equipment investments are planned and implemented

Patient Rights and Our Responsibilities

We clearly know our patient rights and responsibilities:

Right to information: We provide detailed information about treatment options, risks and outcomes
Right to choose: By offering different treatment methods we respect patient preference
Privacy: All patient data is kept confidential and shared only with authorized persons
Respectful approach: We serve every patient equally without discrimination

Environmental Responsibility

As hospital we pay attention to eco-friendly applications. We implement waste management, energy saving and sustainability principles.

Appointment and Contact

Phone: +90 533 643 74 27 | Address: Özel Deva Hospital, Şahinbey/Gaziantep